Hanbee3 Mobile App Privacy Policy

1. Introduction

Homains OÜ ("we", "our", or "us") operates the Hanbee3 mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for telesales and CRM management.

By using the Hanbee3 mobile app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download or use the App.

2. Information We Collect

Personal Information

When you use the Hanbee3 App, we may collect the following personal information:

Name and contact information (email, phone number)
Company name and business information
User account credentials
Profile information and preferences
Payment and billing information

Lead and Customer Data

The App allows you to manage leads and customer information, including:

Customer names and contact details
Call records and notes
Sales activity and transaction history
Communication logs and recordings

Device and Usage Information

We automatically collect certain information when you use the App:

Device information (model, operating system, unique device identifiers)
IP address and mobile network information
App usage statistics and analytics
Location data (if you grant permission)
Crash reports and performance data

Permissions Required

The Hanbee3 App may request the following permissions:

Phone/Call Access: To initiate and track calls within the App
Microphone: For call recording features (with user consent)
Camera: To scan business cards or take photos of documents
Contacts: To import and sync customer contact information
Storage: To save documents, recordings, and offline data
Location: To provide location-based features and check-in functionality
Notifications: To send you alerts about leads, tasks, and updates

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and maintain the Hanbee3 CRM and telesales features
Communication: To communicate with you about your account, leads, and updates
Analytics: To analyze usage patterns and improve App performance
Sales Tracking: To track calls, leads, and sales activities
Team Collaboration: To enable collaboration features within your team
Security: To detect, prevent, and address technical issues and fraud
Notifications: To send you relevant alerts and reminders

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Team: Lead and customer data is shared with your team members within the App
Service Providers: With third-party vendors who assist in providing our services (cloud hosting, analytics, payment processing)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share information

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

Encryption of data in transit and at rest
Secure cloud infrastructure with regular backups
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Call Recording and Compliance

The Hanbee3 App includes call recording features. By using this feature, you acknowledge and agree that:

You are responsible for complying with all applicable laws regarding call recording in your jurisdiction
You must obtain proper consent from call participants where required by law
Call recordings are stored securely and accessible only to authorized team members
You can delete call recordings at any time through the App settings

7. Your Rights (GDPR & Data Protection)

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Request limitation of data processing
Portability: Request transfer of your data to another service
Objection: Object to certain types of data processing
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]

8. Data Retention

We retain your personal information for as long as necessary to provide the services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

The Hanbee3 App is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Services

The App may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy in the App
Updating the "Last updated" date at the top of this policy
Sending you a notification through the App or email

Continued use of the App after changes become effective constitutes your acceptance of the revised policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising your privacy rights

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]
Website: https://hanbee3.com
Company: Homains OÜ
Address: Tallinn, Estonia

15. Consent

By using the Hanbee3 mobile application, you consent to our Privacy Policy and agree to its terms. You can withdraw your consent at any time by deleting the App or contacting us to delete your account.